Crisis Negotiator: Talking Someone Down When Everything Is About to Go Wrong

Presented by: Rick Reed
Categories: Crime | Police | Research

When emotions are high and lives are on the line, words matter more than force. Homicide detective and crime novelist Rick Reed draws on real-world experience resolving high-stakes crises through communication and empathy. This session explores how negotiators build trust under pressure, read human behavior, and defuse volatile situations, giving writers powerful tools for creating tense, emotionally grounded scenes.

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