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Crisis Negotiation: When Words Are the Only Way to Save a Life

Presented by: Diane Harsha
Categories: Crime | FBI

When lives are at stake, words can matter more than weapons. Diane Harsha explains how crisis negotiation teams and SWAT units work together within the FBI framework to resolve critical incidents safely. This session covers risk assessment, communication strategies, and coordination under pressure, giving writers a realistic understanding of how negotiations are used to prevent violence and save lives.

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